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Development trend and current situation of solid wood sports flooring industry

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浏览量:- 发布日期:2018-08-01 19:19:15【  
Development trend and current situation of solid wood sports flooring industry


      In the flooring industry, the issue of low attention to after-sales service, Xiao Bian believes that a floor enterprise must have a high level of after-sales service if it wants to develop. The situation of neglecting after-sales service in the flooring industry today is manifested in many aspects. After-sales calls are an important communication channel between merchants and consumers. However, the relevant media reported that there were no consumers who answered the free hotline after the sale of the floor merchants. For the flooring companies, the channels used to improve the after-sales level, if it is just a display, the consumer as a fool, is not too rash and not responsible?



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A large number of floor complaints in recent years have caused many consumers to worry more about the quality of the floor. However, according to statistics, in many cases of floor complaints, complaints due to improper installation account for a relatively high proportion. Nowadays, most floor manufacturers will provide free installation for consumers after selling the floor. This is a good after-sales service policy, but due to the employment of unprofessional installation workers, etc., the floor will appear during use. Various problems have played a counterproductive effect.


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The most common phenomenon of enterprise after-sales service is that consumers who have purchased products do not ask, or are shackled. Some merchants often often get rid of responsibility for businesses, manufacturers, and decoration companies when they receive feedback from consumers about floor quality or floor decoration. This kind of psychology of "selling out the water of goods" has made many consumers angry.


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A mature flooring company will inevitably have a mature after-sales service system, and a successful flooring company will inevitably raise the level of after-sales service spontaneously. There are many well-known “big brands” in the flooring industry, and they may have very mature marketing methods.


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However, if the after-sales service is out of the knot, it will gradually lose the trust and reputation of consumers, and it will be criticized by consumers. Such enterprises will certainly not be able to develop. Therefore, improving the level of after-sales service will be an important part of flooring companies to create a flooring brand, which is already urgent.

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